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Frequently Asked Questions

Whether you're considering us for your child or trying to learn more about our services, we've compiled a selection of questions and answers to help guide you in making an informed decision.

Enrolment Questions

How do I enrol? 

We have two options for enrolment: you can either enrol your child online through the 'Enrol Now' button, or use our physical enrolment forms on site. Once enrolled, we will provide a form to let us know about your child. This will allow our Kaiako to understand your child's routines and help us to create a positive learning environment for them.

Settling In

To ensure a smooth start, we require settling visits the week prior to starting, usually three separate ones, but we can provide immediate care if needed. If more time is needed, we're happy to extend the settling period to best suit your needs.

Let us know how we can help!

Invoices & Payments

We aim to make invoicing hassle-free by generating them automatically every Tuesday reflecting the previous week's fees. Payments are due after 14 days of invoice date and payment on time is highly appreciated. Please Inform us at least 2 weeks in advance if you wish to make changes in enrolment or schedules for your child. We'll do our best to accommodate your requests.

Childcare Subsidy

If you require assistance with completing a WINZ Childcare Subsidy form, our Centre Manager is available on site to guide you through the process. The childcare subsidy forms are conveniently located on the foyer wall for your ease of access. Don't hesitate to ask for help - we're happy to give you a hand!

To see if you are eligible click here

Public Holidays, Sick Days, Annual Leave

Center Excursion & Emergency Closure

Our fees are calculated on a weekly basis, taking into account all 52 weeks of the year, Therefore, fees are are charged for sick leave or annual leave. If you have any questions, feel free to reach out! Public holidays are charged as a normal day.

We won't charge any fees if we are off-site for a full day trip, which includes a Centre-wide excursion, or in case of an emergency closure. These situations are exceptions to our usual fee policy.

Sibling Discount 

We provide a reduced fee of 10% for siblings who enrol in with Beach Kids.

20 ECE hours 

Beach Kids offers the 20 ECE hours subsidy for over 3’s. We do not offer free childcare at Beach Kids.

What are
your fees?

Under 3 and non ECE hours: $6.50 hour
3 and over with ECE hours:
20 hours free(max 6 hours a day*)
Then $6.50 hour if exceeds 20 Hours

*6 hours are to be between the hours of 8:30am and 2:30pm

How do I request a statement?

We can provide a statement for any records of attendance, invoices and your childs information. You must be a primary caregiver to request this information. Just reach out and we can provide.

Story Park Questions

What is Story Park? 

Storypark is a secure online platform that enables parents, kaiako and families to collaborate and enhance children's learning experiences. Whether it's creating a child's profile, sharing and recording their progress with learning stories or inviting family members to be involved, Storypark has everything needed for seamless communication between Kaiako and family.

How do I access Story Park?

There are two ways. First, kaiako can create a child profile and invite the parent to it. Second, parents can download the Storypark for Families application on IOS or Android and add their child's profile themselves. Once the child's profile is created, family members can be invited to be part of it.

If you get stuck please reach out!

Eletronic Attendance Questions 

What is Electronic Attendance Verification?

Electronic attendance verification is a process to record attendance using tablets in the foyer. Parents are provided with a unique code for their child to sign in and sign out, ensuring secure and accurate attendance tracking. This system is reliable and helps with easier data management.

How do I sign in on 
pick up or drop offs?

To sign in for pick up or drop offs, head to the tablets placed on the desk in the foyer. The Pin Code screen will appear on the tablet, where you can enter your parent code. After entering the code, you will be directed to the sign-in screen, where you can add notes if necessary. 

I forgot my parent code to sign in what should I do? 

I forgot to Sign in or Sign out 
what should I do?

If you forget to Sign in or Sign out, don't worry! We will send you electronic attendance records that require confirmation to your email. This will ensure that your attendance is accurately recorded. Simply check your email and confirm your attendance status.

If you have forgotten your parent code, don't worry! Simply reach out to us or if at centre we can quickly retrieve the information for you.

Our team is always ready to assist you with any sign-in issues you may encounter.

Management Questions

I want to make a compliant, what do I do? 

If you have a complaint regarding any aspect to Beach Kids services, you can contact our team through email or phone. Our team is trained to handle all complaints efficiently and will strive to resolve any issues as quickly as possible. You can also provide feedback through our website or social media. Beach Kids take every complaint seriously.

I would like to work at Beach Kids, How do I apply? 

To apply for a position at Beach Kids, simply send us an email introducing yourself and attaching your CV. We are always on the lookout for talented kaiako to join our team. Don't hesitate to contact us if you have a passion for working with children and believe you have the skills and experience to make a difference in their lives. We look forward to hearing from you!

I think there may be an issue with my fee invoice, what should I do?

If you suspect an issue with your fee invoice, don't hesitate to contact us. Our automated invoicing system is designed to facilitate easy fixes, and we want to ensure that each customer receives an accurate billing statement. Please reach out to us promptly so we can address any concerns and provide timely solutions.

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